Guangtong Manufacture - After-Sale Service - 珠海广通控股有限公司

SERVICE COMMITMENT

QUALITY ASSURANCE

The products of Zhuhai Guangtong Vehicle Manufacture Co., Ltd. execute according to relevant national standard, law and statute strictly. Under the condition of normal use and maintenance, the quality defects caused by design, material, manufacturing, assembly andother quality problems shall be guaranteed.
Zhuhai Guangtong Vehicle Manufacture Co., Ltd. solemn promise:

Provide different warranty period according to vehicle type and parts characteristics; (See details in[vehicle type maintenance manual])

Traditional vehicle warranty: 12 mouthes or 60,000km Ends with the first achieving.

Traditional vehicle engine assembly(expect the wearing parts): 12 months or 120,000km. Ends with the first achieving.

Transmission assembly : 3 years or 180,000km.Ends with the first achieving.

Clutch assembly (expect the clutch) : 12 months or 60,000km. Ends with the first achieving.

Traditional vehicle body frame warranty: 8 years or 480,000km. Time and mileage, first come frst served.

Traditional vehicle body paint warranty: 12 months or 60,000km. Time and mileage, first come first served.

SERVICE NETWORK AND TIME

Set up one-stop after-sales service outlets in the sales area of vehicles to provide customers with all round after sales services such as repair, maintenance, spare parts supply, rescue,etc.

Open 7x24-hour service hotline and implement 7x24-hour service system. Response to customer service needs all day.

Within the life cycle of the vehicle, provide the technical training, technical support and service inquiry for customers free of charge.

SPARE PARTS SUPPLY

During the life cycle of the vehicles, providing original factory spare parts to guests and implement "three promises" of quality to the offering spare parts, setting a green passageway service to the spare parts and 24-hour implementation of emergency parts.

INFORMATION FEEDBACK

Zhuhai Guangtong Vehicle Manufacture Co., Ltd. has thespecialized system of quality information feedback process and quality infoemation management, which can timely and comprehensive and effective monitor and handle the vehicles' quality information in the market.

OTHER

Product defect recall: For products that are defective due to inconsistent production or other reasons, our company carries out a recall in accordance with the State's "Defective Automobile Product Recall Management Regulations" Vehicle recalls are performed according to the following process:

Recall plan determined by recall team.

Relevant departments provide corresponding resource support, technical department is responsible for providing technical information and process fow related to vehicles, sales department is responsible for collecting user information, and purchasing department is responsible for purchasing relevant parts and raw materials.

The quality management department shall submit the defect report to the national competent department, and submit the recall plan, etc.

Quality management department is responsible for tracking the implementation of recall.

Vehicle recall completed.

The technoloy department shall report the product recal to the certifcation authority in time, and the quality management department shall keep the product recall record and analyze and explain it in the annual performance report.

Above all, we solemn promise again:
All products are designed and manufactured strioty in accordance with national standards and industry standards to ensure consistencyof products and announcements, 3C certifcation, exemption; guarantee product quality, ensure product performance meets national requirements, be responsible for the quality of production, and ensure that it does not violate national laws Regulations and related policy requirements.

ITEMS AND CONTENTS OF AFTER-SALES SERVICE

Perform the warranty service in the "Maintenance Manual"

New car travels within 5,000 kilometers or within 3 months of the pickup day. Contract-free maintenance service for new cars without working hours and materials.

Provide at least one new car driving training, regular vehicle maintenance training, door-to-door visit, etc. according to customer needs.

356 days and 24 hours after-sales service, within the warranty period.

Market frontline service engineer, providing customers with maintenance, parts, technical support and other services 24 hours.

Provide bulk vehicle station building service.(According to actual needs)

Provide customer satisfaction return visit.

Fast supply of accessories and life cycle supply of key parts.

Customized services, like: Air conditioning exclusive maintenance according to customer demand.Accessories Promotion and Customer maintenance team training etc.